Corona Info / FAQ

You will find answers to most questions around your ticket purchases here. We are also happy to answer your questions by email to service@festwochen.at or by phone on +43 1 589 22 22 (Mon-Fri (workdays), 10am to 3pm).

Please keep up to date here with all the latest developments and find out in advance all you need to know about the measures in effect at the time you attend a performance.
Here you can find all information around your attendance. We are doing our best to react as quickly as possible to changes in the guidelines.

TICKET PURCHASES

  • How can I buy tickets?

    You have the possibility of buying your tickets in the webshop, by phone with a credit card, or at box office of the Wiener Festwochen.

    In the webshop as well as by phone you have the option of choosing print@home tickets.

  • Are there distancing seats in the seating plans of the venues?

    The performances can take place without capacity restrictions. This means there is no spacing between seats in the auditorium anymore, and each person is seated right next to the next person.

  • Will tickets be personalised?

    No – the seats are not personalised anymore.
    A max. of four tickets per customer is available for each performance.

  • Do I need to give my contact details when purchasing tickets from the box office?

    Although it is not nessecary to provide your contact details anymore, we recommend to leave your contact details (name and phone number) when purchasing tickets from the box offices, to enable us to inform you in case of changes with the performance you attend.

  • Is a performance sold out if there are no more tickets left for purchase in the webshop?

    ‘currently not available’ means either that there are no more tickets currently available for that performance or that tickets cannot be booked in the webshop anymore, as tickets for performances the same evening can be booked up until the evening box office opens (one hour before the performance starts).

  • Is there a waiting list for sold-out performances?

    You can submit your request for tickets for sold-out performances in advance by calling the Festwochen Service on +43 1 589 22 22. If there are any returns, you will be contacted ahead of time based on our office waiting list.

  • Do I have any chance of getting a ticket at the evening box office even if a performance is sold out?

    If a performance is sold out, the evening box office will draw up a waiting list when it opens. 15 minutes before the performance is due to begin, any remaining tickets will be sold according to the order on the list. Only one name can be added to the list per person, and only one ticket is issued per name; pre-booking is not possible.

  • When do evening box offices open?

    The evening box offices open 1 hour before the start of the performance.

  • How can I access the venue Jugendstiltheater am Steinhof, are there any special regulations?

    This venue is accessible exclusively via the Meeting point at Gate 1 (Treffpunkt Tor 1), Baumgartnerhöhe 1, and can only be reached in groups guided by ushers starting at the meeting point (from 90 minutes prior to a performance).

  • Can I pass my tickets on?

    Passing your tickets on is not readily possible.
    Please contact the Festwochen Service at +43 1 589 22 22 for feasibility.

PRIOR TO THE EVENT

We kindly ask you to observe the general hygiene recommendations.

  • 3-G rule / What proofs do I need to show to attend a Festwochen performance?

    No proof of vaccination, recovery or a valid negative PCR test has to be provided anymore.

  • Do I have to wear an FFP2 mask?

    No, you dont have to wear an FFP2 mask anymore (neither as soon as you enter the venue nor during the performance).

  • What happens if I arrive late?

    Please note that, depending on the production, you may not be admitted to the auditorium if you arrive late.

  • Are there any free evening programme leaflets?

    Yes, a free evening programme leaflet is available for each event. From the day of the premiere onwards, the programme will also be available online at https://www.festwochen.at/en/evening-programmes. At the venue itself, the programmes will no longer be handed out by the ushers; simply help yourself to a programme available at each entrance.

DURING THE EVENT

  • Do I have to wear an FFP2 mask during the performance?

    No, you dont have to wear an FFP2 mask anymore (neither as soon as you enter the venue nor during the performance).

AFTER THE EVENT

  • What should I do if I become a suspected infection case or test positive shortly after an event?

    In either of these cases it is imperative that you call the health advice number 1450.

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