Corona Info / FAQs
Your health is of course very important to us and we want to make sure you enjoy a safe and pleasant visit to our events, which is why we have summarised here all the important questions regarding your visit. We have drawn up the COVID-19 prevention concept stipulated by the authorities, which takes account of all the measures currently applicable, but can also be adapted immediately to any changes, as and when they occur.
You will find answers to most FAQs here. We are also happy to answer your questions by phone on +43 1 589 22 22 (Mon–Fri, 10 am to 5 pm, and from 10 am to 8 pm on performance days).
To enable and/or facilitate contact tracing by the health authorities where required, personal data may be transmitted to the relevant health authorities at their request in the event of a COVID-19 infection.
- Why can’t I buy more than four tickets per performance?
The maximum number of tickets purchased per person for each performance is limited to four in order to facilitate contact tracing by the health authorities if and when required. In the event, the health authorities will contact the ticket purchaser to obtain the contact details of the other persons in the group of four. The maximum number of adjoining seats available for purchase in each case is two.
- Can I pass my tickets on?
You should only pass on your tickets if you are able to provide the health authorities with the contact details of the new ticket holders in the event of any contact tracing.
- Do I need to give my contact details when purchasing tickets from the box office?
Yes - we kindly ask you to notify us of your contact details (name, phone number and email address) when purchasing tickets from the box office, to enable contact tracing by the health authorities where required.
- Can I hand back my tickets?
Tickets already purchased and paid for can be exchanged for tickets for other Wiener Festwochen events (if available), but no later than one week before the date of the performance. A ticket cannot be exchanged if it is one of two adjoining seats previously purchased.
If a performance is sold out, tickets may be returned on a case-by-case basis.
If COVID-19 symptoms do appear or if there are fears of people falling ill, the venue must not be accessed; the ticket price will be refunded.
- Is a performance sold out if there are no more tickets left for purchase from the Webshop?
‘currently not available’ means either that there are no more tickets currently available for that performance or that no more tickets can be booked the same day from the Webshop for that performance.
Tickets for performances that same evening may be ordered online no later than 5 pm (tickets for afternoon performances cannot be ordered any later than 11 am that same day). Thereafter a performance will be shown as fully booked (‘currently not available’). For the latest information on ticket availability on the day of the performance, please contact the Festwochen Service on +43 1 589 22 22 after 5 pm.
- Is there a waiting list for sold-out performances?
You can submit your request for tickets for sold-out performances in advance by calling the Festwochen Service on +43 1 589 22 22. If there are any returns, you will be contacted ahead of time based on our office waiting list.
This year, in keeping with our COVID-19 safety concept, we will not be operating a waiting list at the evening box office.
- Do I have any chance of getting a ticket at the evening box office even if a performance is sold out?
Any remaining tickets will be sold when the evening box office opens. This year, in keeping with our COVID-19 safety concept, we will not be operating a waiting list at the evening box office.
- Where is the evening box office at the MuseumsQuartier?
The evening box office for all events is located in the foyer of Hall E+G.
- Where do I pick up my pre-paid tickets from on the evening of the performance?
Pre-paid tickets for all events at Hall E and Hall G are issued exclusively inside the marquee tent in the main courtyard of the MuseumsQuartier.
PRIOR TO THE EVENT
The wearing of a face mask is mandatory as soon as you enter the venue.
Please bring your face mask with you to the performance. A face visor may only be used in combination with a face mask. Please maintain a minimum distance of 1 m to other persons. Please follow the general hygiene recommendations: social distancing regulations; regular hand-washing; avoid shaking hands; do not touch your eyes, nose or mouth; make sure you sneeze or cough in the crook of your arm or into a handkerchief. If you have COVID-19 symptoms or if you are concerned that you may be ill, do not enter the venue. Symptoms include: coughing, fever, common cold, impaired sense of smell and/or taste, pneumonia, sore throat, headache and aching limbs, loss of appetite, abdominal pain, vomiting, diarrhoea, conjunctivitis, skin rash, swelling of lymph nodes, apathy, drowsiness.
- How is admission to the auditorium regulated?
There are two main entrances, which means we are able to comply with the applicable distancing rules during admission: Entrances A and B, in the main courtyard of the MuseumsQuartier; and Entrances C, D, E and F, via the foyer of Hall E+G. The appropriate entrance and the indication ‘Courtyard Entrance’ or ‘Foyer Entrance’ are printed on your ticket. Both areas have their own cloakroom.
Admission to Hall G follows the usual procedure, i.e. via the foyer of Hall E+G in the MuseumsQuartier. The indication ‘Foyer Entrance’ is therefore printed on your ticket.
- What happens if I arrive late?
Late admissions will not be possible this year due to the current restrictions. So please make sure you are at the event on time.
- What sort of regulations apply to leaving the event?
Once the event is over, please leave the auditorium row-by-row or section-by-section, observing the minimum distance. The ushers will give the appropriate instructions depending on the event.
- Are there any free evening programme leaflets?
Yes, a free evening programme leaflet is available for each event. From the day of the premiere onwards, the programme will also be available online at https://www.festwochen.at/en/evening-programmes. At the venue itself, the programmes will no longer be handed out by the ushers; simply help yourself to a programme available at each entrance.
DURING THE EVENT
- Do I have to wear a face mask?
The wearing of a face mask is mandatory as soon as you enter the venue. Please bring your face mask with you to the performance. A face visor may only be used in combination with a face mask. Once seated, you may remove your face mask. However, we do recommend that you wear your face mask even when seated.
We also ask that you observe the general hygiene recommendations (distancing rules, regular hand-washing, no hand-shaking, do not touch your eyes, nose or mouth; make sure you sneeze or cough in the crook of your arm or into a handkerchief).
- Will there be any intervals and, if so, what is the procedure during intervals?
There will be set-change intervals only for The Goldberg Variations, BWV 988 and the two concerts Oozing Earth / Gravetemple and Occam Ocean / Chry-ptus. We kindly ask you not to leave the auditorium during these short breaks.
AFTER THE EVENT
- What should I do if I become a suspected infection case or test positive shortly after an event?
In either of these cases it is imperative that you call the health advice number 1450. The health authorities will decide on the subsequent procedure and then contact the Wiener Festwochen accordingly to ask for the relevant contact data of all the persons who attended the event. All the spectators who attended the event in question will then be informed and/or contacted in due course, but only by the health authorities exclusively.
And now, we very much look forward to welcoming you and thank you for your assistance and your understanding!