Privacy Policy

The protection of your personal data is of particular concern for us. We will therefore process your data exclusively on the basis of the applicable statutory provisions (GDPR/EU General Data Protection Regulation, TKG/Austrian Telecommunications Act of 2003). In this data protection information, we inform you about the most important aspects of data processing within the scope of our website.

Data Storage for Ticket Orders
The data collected is shown in the input mask filled in during registration. This data includes your name, postal address and e-mail address.

The data provided by you is required for contract performance or for the implementation of pre-contractual measures. Without this data, we are unable to conclude a contract with you. No data will be transferred to third parties, with the exception of transmission of data to CTS EVENTIM AUSTRIA GmbH, our ticketing system provider, as well as to Datatrans AG, the payment processing company for tickets purchased by phone, and to our tax consultant in order to discharge our obligations under fiscal law.

For further information, please consult the DATA PROTECTION AND PRIVACY STATEMENT OF CTS EVENTIM AUSTRIA GMBH as well as the PRIVACY POLICY OF DATATRANS.

If a contract is concluded, all data resulting from the contractual relationship will be stored until expiry of the retention period required under fiscal law (7 years).

Data processing is carried out on the basis of the statutory provisions of Art. 6 para. 1 lit. b of the GDPR (necessary for the performance of the contract).

How we use your data when you register for an open call
The data you share in the course of registering for an open call will be processed for the purpose of using the services.Your data will not be transferred to third parties, with the exception of the transfer to our cooperation partners, which is necessary for us to carry out the open call.

The data transferred is limited to the required minimum. All your personal data will be deleted after completion of the event. The data processing is carried out for the fulfilment of a contract.


Newsletter
You can also subscribe to our newsletter via our website. For this, we need your e-mail address, your first name, last name and agreement to receiving the newsletter.

As soon as you have registered for the newsletter, we will send you a confirmation e-mail with a link to confirm your subscription.

You can cancel your subscription to our newsletter at any time, either via a link included in every newsletter issue or by notifying us via one of the contact channels specified below. We will then immediately delete your data in as much as they concern the mailing of our newsletter.

We mail our newsletter via the newsletter service CleverReach (CleverReach GmbH & Co. KG, Mühlenstrasse 43, 26180 Rastede, Germany). CleverReach is a member of the Certified Senders Alliance. We transmit the data collected through the form filled in by you to CleverReach solely for the purpose of mailing our newsletter. Your data will be stored by CleverReach in a manner that ensures that other clients of CleverReach or third parties will have no access to this data. For further information, please consult the PRIVACY POLICY of CleverReach.


Further Contact
If you contact us via a website form or via e-mail, the data supplied by you will be stored by us for the purpose of dealing with your query and in case of follow-up communication. We will not pass on this data without your consent.


Cookies
Our website uses cookies. These are small text files that are stored on your device via your browser. They cause no damage.

We use cookies to render our offer for you more user-friendly. Some cookies will remain stored on your device until you decide to delete them. They enable us to recognise your browser when you next visit our website.

Please go to our COOKIE POLICY for more information on the cookies we use.
You also have the option of deactivating cookies, but please bear in mind that our website cannot function properly without them.


Matomo Analytics
Matomo is used on this website for statistical purposes. Matomo is a privacy-friendly web analytics software that is used without cookies. For the recognition of returning users, a so-called "digital fingerprint" is used, which is stored anonymously and is valid for a maximum of 24 hours. IP addresses are recorded in pseudonymised form. It is not possible to draw conclusions about the identity of individual users. The user data collected by Matomo is not shared with third parties. Legal basis: Legitimate interests (Art. 6 para. 1 p. 1 lit. f) DSGVO)

Further information on Matomo can be found here: HTTPS://MATOMO.ORG/FAQ/GENERAL.

Facebook pixel and formation of target groups (custom audiences)
With the aid of the Facebook pixel (or comparable functions to transmit event data or contact information by means of interfaces in apps), it is possible for Facebook firstly to determine the visitors to our online offering as a target group for the depiction of ads (so-called “Facebook ads”). Accordingly, we use the Facebook pixel to display Facebook ads placed by us only to those users on Facebook and within the services of the partners cooperating with Facebook (so-called “audience network” https://www.facebook.com/audiencenetwork/) who have also shown an interest in our online offering or who have certain characteristics (e.g. Interest in certain topics or products that are visible based on the websites visited) that we transmit to Facebook (so-called “custom audiences”). With the aid of the Facebook pixel, we also want to ensure that our Facebook ads correspond to the potential interest of the users and are not perceived as tiresome. With the aid of the Facebook pixel, we can also monitor the effectiveness of the Facebook promotional ads for statistical and market research purposes by seeing whether users were forwarded to our website after clicking on a Facebook promotional ad (so-called “conversion measurement”);service provider: Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; website: https://www.facebook.com; data privacy statement: https://www.facebook.com/about/privacy; standard contractual clauses (warranty data privacy level for processing in third countries): The "Facebook EU data transfer addendum" (https://www.facebook.com/legal/EU_data_transfer_addendum) applies in the case of contract processing by Facebook as the basis of the processing of event data of EU citizens in the US and the inclusion in the "platform terms and conditions of usage of Facebook" (https://developers.facebook.com/terms) with regard to the autonomous processing of event data of Facebook within the framework of the placement of ads;
further information: The “terms and conditions of data processing” (https://www.facebook.com/legal/terms/dataprocessing/update) apply with regard to event data that Facebook processes under contract in order to provide reports and analyses for companies; in addition, the “addendum for controllers” is deemed to be an agreement for joint responsibility (Art. 26 Para. 1 Clause 3 GDPR) that is fundamental in the case of autonomous processing of event data by Facebook for the purposes of targeting and improving and safeguarding the Facebook products.

Google Ads conversion measurement
We use the online advertising program "Google Ads" from Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, to place ads in the Google advertising network so that they are displayed to users who are presumed to be interested in the ads. As part of Google Ads, we use what is known as conversion tracking. When you click on an ad placed by Google, a cookie is set for conversion tracking. However, we ourselves only receive the total number of users who have clicked on an ad and no information that can be used to identify users.You can find more information about Google Ads and Google conversion tracking in Google's privacy policy: https://www.google.de/policies/privacy/.

Your Rights
You are principally guaranteed the rights of information, correction, deletion, limitation, data portability, cancellation and objection. If you believe that the processing of your data violates data protection law or that your rights under data protection law have been infringed in any other manner, you may complain to the competent supervisory authority. In Austria, this is the Data Protection Authority (WWW.DSB.GV.AT).

You can reach us via the following contact details:

Wiener Festwochen GesmbH
Lehárgasse 11/1/6
A-1060 Vienna
Austria
Phone +43 1 589 22-0
festwochen@festwochen.at
www.festwochen.at

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