Accessibility conformance report

Last updated: 09/03/2026

This document is intentionally drafted in a simplified form and using clear, plain language, in accordance with the principles and accessibility requirements set out in Directive (EU) 2019/882 (European Accessibility Act).

Pursuant to Article 4 and Annex I of Directive (EU) 2019/882, accessibility-related information must be provided in a manner that is perceivable, operable, understandable and robust, including through clear and comprehensible language and a non-complex structure.

Accordingly, the simplified nature of this document represents direct compliance with a legal requirement and does not replace or restrict the validity of more detailed technical or legal documentation, where applicable.

This document has been provided by AccessiWay to comply with the obligations of the European Accessibility Act until the relevant National Authority provides the official template. Every complex paragraph is introduced by an explanation in a simpler language.

Introduction

We want everyone, including people with disabilities, to use our service easily. This statement explains the steps we take to make it accessible, following laws and standards like the European Accessibility Act and WCAG.

Wiener Festwochen is committed to accessibility and inclusivity. We want all our customers, including people with disabilities, to be able to use our service successfully.

This document explains the accessibility features of festwochen.at, how we meet the requirements of the European Accessibility Act , EN301549 standard, WCAG 2.2, and the BaFG, and what we are doing to maintain and improve accessibility. This statement covers only festwochen.at.

We regularly review this informations as we enhance festwochen.at.

Overview
Service description

This is a B2C culture and information platform of the Vienna Festival for discovering the festival programme, purchasing tickets online for theatre, music and performance events, and accessing the latest information, artist profiles and services related to the international cultural festival in Vienna.

How to use festwochen.at
(Accessibility & Operation)

We strive to make festwochen.at simple to use for everyone. Here’s an overview of how to navigate and operate our service when using assistive technologies or special configurations:

Operating festwochen.at
Users can find out about the festival programme, select events and purchase tickets via the partner site Oeticket.

Accessibility of festwochen.at
Use the standard interaction methods with the operating system and assistive technologies.

Our service accessibility might be customized and enhanced by activating the correct options of our accessibility widget the moment you land on each screen. The widget can be reached via keyboard at the beginning of the page or if visible in overlay, in a fixed position close to a corner of the window, and has a “universal access” like icon:

• Usage without vision: three tabs (or turn on Screen reader compatibility).
• Usage with limited vision: use zoom, contrast and font manipulation functions.
• Usage without perception of colour: use highlighting functions (headers, links, clickables).
• Usage with limited manipulation or strength: simply navigate with a keyboard emulator device or activate keyboard functionality.
• Minimize photosensitive seizure triggers: use turn off animations and specific colour combinations.

If correctly activating any of the functionalities might compromise the compatibility with your configuration or assistive technology, please contact us, and in the meantime, disable the widget by the appropriate button, to prevent misuse of our service.

If you need more explanation on using any part of festwochen.at, please contact our support for personalized assistance. We aim to provide any additional description or explanation necessary for you to operate the service smoothly.

Accessibility Compliance
(How We Meet Requirements)

We have assessed festwochen.at against the European Accessibility Act’s requirements, BaFG, WCAG 2.2 and ensured it meets them. We commit to ensuring that festwochen.at is:

Perceivable

• Content is presented in an order that reflects the logical and semantic structure, allowing assistive technologies to interpret it correctly.
• Instructions provided for understanding and operating content do not rely solely on sensory characteristics of components such as shape, colour, size, visual location, orientation, or sound.
• The content adapts correctly to the screen orientation, maintaining consistent display and functionality.
• Where present, the purpose of input fields that accept specific data is correctly communicated to assistive technologies and implemented in a compliant manner.
• Information is presented using text, avoiding non-essential and non-customizable text images.
• Content that does not require a two-dimensional presentation reflows correctly when the user agent’s display size changes.
• Changing text spacing (such as line height, paragraph spacing, or spacing between letters or words) does not result in loss of information or content.
• There are no cases where additional content activated by hover or focus disappears unexpectedly, cannot be closed without moving the pointer or focus, or does not remain visible.

Operable

• No keyboard traps are present (it is possible to navigate freely into and out of all components).
• There is no interference with shortcut keys made up of single letters, numbers, or symbols.
• No time limits are imposed by the content or, if present, they are user-controllable, adjustable, extendable, or justified by functional or legal requirements.
• No flashing or blinking content is used at levels that could trigger seizures, remaining within safety limits.
• The screens in the service flow have titles that describe their subject or purpose.
• There are several ways to identify content within the environment.
• Headings and labels provide clear information about contents and functionality.
• Elements that can receive keyboard navigation focus are always at least partially visible within the viewport.
• All features can be used without complex gestures.
• The features do not start immediately when touched, they can be canceled before completion, and you do not need to hold down to make them work.
• For user interface components with labels that include text or text images, the name read by assistive technologies includes the visually presented text.
• All features can be used without relying solely on the movement of the device or the user.
• All features can be used without dragging movements.
• The target size of interactive elements is sufficiently large to ensure easy interaction for users.

Understandable

• The language of each page is properly defined and used consistently throughout the service.
• All language parts of text that require it, can be determined programmatically.
• User interface components, when receiving keyboard navigation focus, do not trigger unexpected context changes that may disorient users.
• User interface components, when activated by the user via keyboard or assistive technologies, do not trigger unexpected context changes that may disorient users.
• Available navigation mechanisms are positioned consistently throughout the entire service flow.
• Repeated elements of the interface are consistently addressed in order to facilitate their identification.
• The mechanisms for requesting support or assistance are consistent across the environment.
• Where necessary, labels or instructions are provided when content requires user input.
• When an input error is identified and suggestions for correction are known, those suggestions are provided to the user, unless prohibited by regulation.
• We write content in clear, simple language.

Robust

• Standard development technologies that can be interpreted by assistive technologies are used

We tested festwochen.at with the most common assistive technologies in a wide variety of OS-Browser configurations:

• Screen readers (such as NVDA and JAWS on Windows, VoiceOver on Mac and iOS) to confirm that all interactive elements are announced correctly and can be operated.
• We also test with screen magnification and high contrast modes.
  
  

We aim for compatibility with current versions of major assistive tools. Our code follows the best practices outlined in WCAG 2.2 and EN 301 549 for robust implementation, meaning it should remain accessible even as technology evolves.

Standards:
Based on the above, we apply WCAG 2.2 AA (latest) and EN 301 549 criteria to ensure accessibility. Meeting these standards creates a presumption of conformity with the EAA’s requirements, BaFG and other regulations based on the same technical standards.

Ongoing Monitoring and Maintenance

Accessibility is not a one-time effort for us – it’s an ongoing process. Here’s how we ensure festwochen.at stays accessible over time:

• Our Accessibility coordinator that oversees accessibility for festwochen.at and you can get in touch at this email: barrierefreiheit@festwochen.at.
• With the support of AccessiWay, we carried out an external, expert-led manual audit on 06/03/2026 to verify our accessibility compliance. We maintain a cycle of continuous testing and improvement, with recurring support in place to ensure that comprehensive audits — including manual testing by professionals using assistive technologies — are conducted at least once a year.
• We use automated testing tools integrated into our development process to quickly identify common accessibility issues (such as missing alt text or form labeling). Every code update goes through these checks.

Feedback and Contact Information

We welcome your feedback to make festwochen.at better. If you face any issues or have suggestions, contact us by email, phone, or mail. Share details about the problem so we can help.

We value the input of our users, especially if something isn’t working for you. If you have any difficulty accessing any part of festwochen.at, discover an accessibility issue, or have suggestions for improvement, please let us know.

Email: barrierefreiheit@festwochen.at
Phone: +43 1 589 22 860
Address: Lehárgasse 11, 1060 Wien, Österreich

When you contact us, please provide as many details as possible about the issue (which page or feature, what happened, and which assistive technology you are using, if applicable). We will try to acknowledge your feedback within 15 business days and will do our best to resolve the issue promptly or inform you of our progress.

Enforcement:
In the event you feel we have not addressed your accessibility concerns adequately, you have the right to escalate your complaint. We sincerely hope to resolve any issue together with you before it reaches that stage, but if now, you can contact:

Gruberstraße 63, 4021 Linz
Tel: 0732/7604-0
Fax: 0732/7604-4400
E-Mail: post.oberoesterreich@sozialministeriumservice.at

Document history:
This document was last reviewed and updated on 09/03/2026. We plan to review it at least annually, or whenever significant changes to the service occur.